Frequently Asked Questions
We work with people aged 17 years and over who may be living with physical, neurological, degenerative or complex disabilities.
We currently service Logan, Ipswich and the South Brisbane region.
Casa Occupational Therapy is a mobile service, so we come to you. Appointments can take place in your home or community depending on your needs. Telehealth options are also available.
In most cases, you do not need a referral to access Occupational Therapy services. You can contact me directly to discuss your needs.
Yes. We work with self-managed and plan-managed NDIS participants.
Services include Functional Capacity Assessments, Assistive Technology and Complex Seating Assessments, Home Modification Assessments, Capacity Building, and Home & Living Assessments.
Some private health insurance policies include Occupational Therapy under Extras cover. Rebates and limits vary between providers, so we recommend checking with your health fund to confirm your eligibility and level of cover.
Do you accept Medicare referrals? Occupational Therapy may be eligible for a Medicare rebate under certain referral pathways, such as a GP Chronic Condition Management Plan. Eligibility and rebate amounts depend on your circumstances and referral.
The first appointment is a chance for us to get to know you, understand your goals and discuss what is working well and where you may need support. From there, we can work out the most appropriate next steps together.
Absolutely. Family, carers, support workers and other professionals can be involved where appropriate and with your consent.
Yes. Where possible, we organise equipment trials so we can see how a product works for you in your own environment before making a recommendation.
You can get in touch through the contact form, email or phone. I’ll then contact you to discuss your needs, availability and whether Casa is the right fit for you.
That’s completely fine. You don’t need to know exactly what service you need before getting in touch. We can have a chat about what’s happening and work out the best place to start.
We understand that plans can change. Where possible, please provide at least 2 business days’ notice if you need to cancel or reschedule an appointment.
Late cancellations or non-attendance may incur a fee in line with your service agreement and applicable funding guidelines.